All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping charges for your order will be calculated and displayed at checkout.
We offer various shipping options with estimated delivery times, ranging from standard to express services.

Once your order has shipped, you will receive an email confirmation with tracking information. Please note that it may take some time for tracking information to become available.

We currently ship to Canada ONLY.

KOKORO NAILS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please note that, due to the nature of our handmade products, we do not accept returns or exchanges once the item has been shipped. Each product is crafted with care and precision, and we encourage customers to review product details, sizing, and colors before completing their purchase. If you have any concerns or questions, feel free to reach out to our customer support team before placing your order.

KOKORO NAILS is not responsible for any delays caused by natural disasters, customs delays, or other unforeseen circumstances.